At Skyone, we are committed to deliverying affordable, self-managed dedicated servers backed by quality customer service. Please keep in mind that these are self-managed servers; however we are pleased to help you manage your server via our ticket system.
For those customers requiring billable support, we recommend pre-purchasing our standard support credits for only S$20/hr (non-urgent, next working day response) or S$60/hr (urgent, immediate response). For more details on this and other support payment options, please contact us at support@skyone.com.sg.
To contact our support team, please always contact us at support@skyone.com.sg
Free support includes the following:Paid for support is for the following and must be approved before any work is done:
- Network issues
- Hardware problems
- Reboots (no console login)
- Setup-related issues
- Answering of queries involving the management of your server & any pre-installed software
- Re-install of OS
- Software reinstallation and/or configuration
- Extensive debugging
- Custom scripting or programming
- Any issue where we are required to perform work on the server
- Patch installations
- DNS issues
Manuals / Documentation
DirectAdmin Support
- DirectAdmin User Manual
- DirectAdmin Reseller Manual
- DirectAdmin Admin Manual
CPanel/Web Host Manager Support Online Documentation:
WHM Documentation
PDF Documentation
Right-click and select Save Link As to save these files to disk.
